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FAQ

Please read the FAQ carefully as it should answer most questions you have. Any other questions, feel free to email us email@fabricwarehousedirect.com. Thanks for visiting!

SAMPLES/SWATCHES
How can I obtain a sample of one or more of your fabrics?
Can I get credit on my order for sample purchases?

MY ORDER
How accurate are your descriptions?
Is the quantity I order provided in pieces?
Can I order partial yards?
Do you offer a volume discount on any of your fabrics?

PAYMENT
How do I know your site is secure?
What payment methods do you accept?
What kind of currencies do you accept?
Will you accept a personal check or money order?
Do you charge sales tax?

SHIPPING
How long does it take for you to ship my package?
How do you calculate shipping charges?
What shipping discounts are applied?
Will you ship using another carrier, other than USPS?
Will you ship outside the United States?
Will I have to pay any Duties/Taxes if I ship this fabric outside the US?
How long will it take for my package to arrive?

RETURN POLICY
Do you accept returns?

LOCAL STORES
Do you have a store in NJ/PA that I may visit?
Can I pick up my order in one of your stores?

UNDERSTANDING FABRIC/YARDAGE QUESTIONS
Can you tell me how much yardage I need to do a sofa, pillow, chair, etc?
Where can I go, if I have questions about certain types of fabric?

SAMPLES/SWATCHES

Q: How can I obtain a sample of one or more of your fabrics?
A: We offer 3 × 3 inch samples for $1.75 each, on pieces we sell by the yard (over 5 yards), straight from our website. If you require a larger piece, email/call us and we’ll sell you a ¼-yard piece if possible. We do not sell swatches for pieces 5 yards and under (as we sell them in whole pieces), however if you need small samples, send us an email and we’ll do our best to accommodate you.

Once we receive payment, we will ship your sample ASAP.

Please note: Because many of the fabrics we stock are non reorderable and are special purchases, there is the possibility that a fabric could sell out by the time you receive your swatch.

Q: Can I get credit on my order for sample purchases?
A: I’m afraid we do not issue order credit for swatch purchases. We provide samples as a service to help our customers see firsthand the true color of the fabric, which is not necessarily evident when viewing fabrics on the web because of the different monitor types and settings people may use. We feel that we charge a reasonable price for a sample despite the fact that our internal costs involved to cut a sample are much more. If you are considering purchase of a significant amount of yardage, we do recommend you purchase a sample first. If you’d like more info on the color of a fabric without getting a sample, we’d be happy to assist you. Just email us and we’ll do our best to explain the fabric in more detail!

MY ORDER

Q: How accurate are your descriptions?
A: We try our best to accurately describe every piece of merchandise we have up on the site. From time to time, we will make an error and will make right on it to the best of our abilities. In terms of color, every monitor is different. If you are concerned about color, we offer two solutions — 1) order a swatch and/or 2) ask us to give you a color # from an html color chart that we have on hand and that you can access online as well.

Q: Is the quantity I order provided in pieces?
A: Typically the quantity ordered of a fabric will be provided in one continuous piece. If it will NOT be shipped to you in one continuous piece, we will let you know via email and get your permission before we fulfill your order.

Q: Can I order partial yards?

A: We sell in one-yard increments except where remnants are concerned. These pieces are sold in whatever quantity we receive, as long as they are 5 yards and under. We highly recommend you check out the remnants portion of the site. There are some stupendous first quality pieces at super deals!

Q: Do you offer a volume discount on any of your fabrics?
A: We feel that our prices are extremely competitive as they are. Therefore a discount would only be considered for roll and half roll orders (i.e. of 25 or more yards of an item). If you wish to take advantage of this option, just email us with the quantity and item number(s) you wish to purchase. Your will receive a prompt response.

PAYMENT

Q: How do I know your site is secure?

A: Located at the bottom of every page is a Site Safe emblem. Click on this emblem to get information about our secure services. Any pages where you are conveying personal information (name, address, credit card number) should show an image of a lock at the right side bottom of your screen. Feel free to contact us if you have questions!

Q: What payment methods do you accept?
A: For the ultimate security protection of our customers and our business, we accept all major credit cards and payments through PayPal. If you wish to pay by Wire Transfer, Cashier’s Check or Money Order, please get in touch with us so we can work with you to accommodate this method if possible.

Q: What kind of currencies do you accept??
A: U.S. Dollars.

Q: Will you accept a personal check or money order?
A: We do not accept personal checks. See above regarding Wire Transfer, Cashier’s Check or Money Order.

Q: Do you charge sales tax?
A: Only for shipments to the state of New Jersey, we charge 7%.

SHIPPING

Q: How long does it take for you to ship my package?
A: Your order is important! We ship it out within 48 hours, if not sooner, except on weekends and holidays. If you have special shipping requirements, please add instructions in the comment box located on the checkout page.

Q: How do you calculate shipping charges?
A: We charge according to the weight of your products and the distance it is travelling. The site is directly linked to the USPS and the charges are calculated by them. We do not charge any handling fee on your items.

Q: What shipping discounts are applied?
A: Discounts on shipping are available when the customer orders more than one item from us because we can typically stack multiple item cuts in to a single package for shipment instead of shipping items in separate packages. This only applies when there is multiple small yardage cuts on an order. If you are ordering more than one item, send us an email and we will let you know what the savings is. Because we are a small business, whenever possible we will simply refund you any overage and you'll see the difference reflected on your final invoice.

Q: Will you ship using another carrier, other than USPS?
A: We are only setup internally to ship our fabric using the USPS — Priority and Parcel. We have not had any problems with the service to date. Feel free to contact us if there any special shipping needs you have beyond what we currently provide.

Q: Will you ship outside the United States?
A: Sure! Please contact us with your order details so that we may provide you a quote of the shipping charges that will apply.

Q: Will I have to pay any Duties/Taxes if I ship this fabric outside the US?
A: Each country has a different platform in which they charge duties. Our suggestion is to contact the Postal service along with your local customs office and see if you will incur any additional charges. FWD is not responsible for any duties that may incur.

Q: How long will it take for my package to arrive??
A: Actual delivery time will vary based on the number of days it takes the carrier to deliver to your particular address. PLEASE NOTE: Though this can be an exception, if you pick PARCEL post it sometimes can take up to 3 weeks to receive your package once it is shipped from our warehouse. Unfortunately, this has happened! We deliver everything to the post office within 48 hours (except on holidays) but once it is in their hands, we no longer have control over how long it takes to get to you.  If your project is time sensitive, we recommend you pick PRIORITY mail.  Thanks for your understanding!

RETURN POLICY

Q: Do you accept returns?
A: We would never want you to be unhappy with your purchase. Yes, we do accept returns. However, please review your fabric carefully before purchasing. If it still doesn’t work for you when you receive it, you may return it within 30 days with a copy of your receipt. On orders, where a piece has been custom cut in any increment under 5 yards, we will charge a 50% restocking fee. On orders over 5 yards or on remnants, there will be no restocking fee. All S&H charges associated with the initial purchase and return is the buyer’s responsibility. Because of their delicate nature, tassels and trim are not returnable. Neither is sale merchandise.

LOCAL STORES

Q: Do you have a store in NJ/PA that I may visit?
A: We have a 23,000 square foot warehouse and office facility in Rahway, NJ and stores in Belleville NJ and Bensalem, PA. Click on here for store locations.

Q: Can I pick up my order in one of your stores?
A: Sure! As a service to our local customers, we offer store pick up at no cost. Just call and let us know when you will be there and we will have your package ready.

UNDERSTANDING FABRIC/YARDAGE QUESTIONS

Q: Can you tell me how much yardage I need to do a sofa, pillow, chair, etc?
A: We suggest you check with a upholstery shop for the exact number of yards you will need for your project since each piece of furniture is made differently. For your convenience, we have provided an Upholstery Yardage Chart to help you arrive at an “estimate” of yardage you may need.

Q: Where can I go, if I have questions about certain types of fabric?
A: Feel free to take a look at our Fabric Dictionary to get a better understanding of certain types of fabric. Otherwise, send us an email and we will do everything we can to help you with any questions you may have!

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